REVISED POLICY DURING COVID-19 CRISIS: The initial deposit, while not refundable, is transferable — less a US$150 US$75 administrative fee — to a new stay booked within the twelve months following the date of cancellation, subject only to availability and rates in effect during the season in which the new stay falls.
However, we must be notified by e-mail, at least thirty-five (35) ten (10) days prior to confirmed arrival for all reservations except those with arrival or departure during high or Holiday seasons, for which we require sixty-five (65) thirty (30) days prior notice. Once the remaining balance is paid, the reservation is fixed, final, non-refundable and non-transferable. All reservations booked within thirty (30) ten (10) days of arrival — or within sixty (60) thirty (30) days of arrival during high or Holiday season — must be fully paid upon booking, and are fixed, final, non-transferable and non-refundable.
Should, for whatever reason (i.e., credit card expired, transaction declined, etc.) the remaining balance not be paid on or before the due date indicated in the confirmation we send out, the reservation will be considered to be cancelled by the reserving party. This policy, although perhaps less flexible than that of many large hotel chains, is essential to the survival of a modestly-sized inn operating on a Caribbean island. Unlike most hotels in the US, Canada, Europe and other metropolitan areas, ours cannot count on any “local trade”, or guests arriving by car at the last minute.
We depend almost exclusively on an overseas clientele arriving by air for visits invariably planned well in advance. The cancellation notice stipulated is the minimum we consider necessary to have any chance of rebooking accommodations. And, for those foreseeing any possible reason for cancelling at the last minute, we strongly suggest purchasing travel insurance, to cover the cost of both your accommodations and airfare. We do hope that you can appreciate our situation as independent innkeepers in the Caribbean, and we sincerely thank you for your understanding.
